TERMS AND CONDITIONS OF ON-LINE SALES

1. GENERAL INFORMATION

1.1 These general terms and conditions (the “General Conditions”) are governed by Italian Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”) setting out the provisions for the protection of consumers and in particular Article 45 et seq. relating to distance contracts.

1.2 The General Conditions apply to purchase orders of household appliances bearing the Virustopair brand (the “Product” or the “Products”) published in the “online” catalogue on this website: www.visrustopair.it (the “Site”).

1.3 The purchase of Products through the Site is reserved exclusively for consumers within the meaning of the Consumer Code and the case law, i.e., the natural person acting for the satisfaction of everyday needs unrelated to the exercise of any entrepreneurial or professional activity.

1.4 By ticking the box “I accept the Terms and Conditions” that appears during the checkout process, the buyer accepts all the contractual conditions set out below. In the absence of express acceptance of the Terms and Conditions, it will not be allowed to complete the online purchase procedure.

1.5 Virustopair reserves the right to amend the General Terms and Conditions at any time without prior notice. However, the amendments will not apply to purchase orders that were sent before the publication of the amendments on the Site.

1.6 For the conditions of use of the Site and the privacy policy, please refer to the “Terms and Conditions” of the website www.virustopair.it as well as to the “Privacy Policy” above.

1.7 By accepting the General Terms and Conditions and therefore by issuing the purchase order, the purchaser expresses consent to all communications being sent and received by e-mail. The cost for the use of the communication technique depends on the tariff applied by the Internet service provider.

1.8 The purchaser shall be responsible for the correctness of the e-mail address and all information entered when placing the order or opening the account.

1.9 For any question concerning the General Conditions, for any complaint or communication of withdrawal, cancellation of the order, return and refund please contact the seller at the following addresses:

Tecnogroup srl

Head Office: Via Mantovana, 81 – 37137 VERONA – ITALY

Warehouse: Via G. Galilei, 13/15 – 25020 FLERO (BS) – ITALY

Offices: Via G. Galilei, 11 – 25020 FLERO (BS) – ITALY

VAT and Fiscal Code 03429080983

E-mail: info@virustopair.it

www.virustopair.it is a site owned by Tecnogroup srl, with registered office in Via mantovana, 81, 37137 Verona, Italy, warehouse in Via G. Galilei, 13/15, 25020 Flero (BS), Italy and offices in Via G. Galilei, 11, 25020 Flero (BS), Italy.

2. ORDER ISSUE AND PURCHASE CONDITIONS

2.1 The Purchaser may purchase Products by accessing the “Shop” section of the Site. The purchase order will be automatically issued at the end of the order issuing procedure of the “Shop” section. Only the Products present in the on-line catalogue of the Site in the “Shop” section at the time the order is issued may be purchased.

2.2 Correct receipt of the order will be confirmed by Virustopair by e-mail sent to the e-mail address provided by the Purchaser. The confirmation message will contain the order identification number to be used in any subsequent communication with Virustopair as well as the summary information relating to the purchase.

2.3 Virustopair will ship the Products in stock as soon as possible.

2.4 In the event of non-execution of the order due to the non-availability – even temporary – of the Products, Virustopair, within thirty days of receipt of the order, will inform the Purchaser by e-mail to the e-mail address and will consequently re-credit any sums already paid by the Purchaser for the payment of the order.

3. DELIVERY

3.1 The Product shall be delivered to the Purchaser at the address specified in the purchase order within the term indicated in the e-mail communication containing the order confirmation from Virustopair and, in any case, within a maximum term of thirty days from the date of receipt of the order and upon payment of the price. Notwithstanding the provisions of the preceding paragraph, the delivery date indicated in the order confirmation shall be deemed to be purely indicative.

3.2 Virustopair may, at its own discretion, decide to make several partial deliveries. In this case, the Purchaser shall not be charged any additional cost over and above that for a single delivery.

3.3 The Products ordered will be delivered in their original design; however, Virustopair reserves the right to make changes to the Products which do not alter their functionality.

3.4 The delivery obligation is fulfilled by transferring the material availability or otherwise the control of the Product to the Purchaser. If Virustopair does not fulfil its obligation to deliver the Product within the term of 30 (thirty) days from the date of confirmation of the purchase order, the Buyer shall inform Virustopair of an additional term for delivery. If the additional period expires without the Product having been delivered, the buyer is entitled to terminate the contract. In this case, Virustopair will reimburse the Buyer for all sums paid under the contract.

4. PRICES AND DELIVERY COSTS

4.1 All prices of the Products contained in the online catalogue in the “Shop” section are expressed in Euro. All prices are inclusive of VAT and do not include delivery charges. The Products are sold at the list prices in force at the time the order is issued.

4.2 Delivery costs are indicated during the order process in the “Shop” section. Delivery costs may be subject to change: however, such changes shall not apply to purchase orders issued before the publication of the changes on the Site.

4.3 The Purchaser undertakes to reimburse Virustopair for any additional expenses it may incur for shipping or handling caused by a failure on the part of the Purchaser to comply with the agreements made for the date, time and place of delivery.

5. PAYMENT

5.1 Payment for the Products may only be made by credit card or Paypal. Payments can also be made by PostePay cards.

5.2 Virustopair allows the Buyer to make the online payment in absolute security thanks to an automatic encryption system of the typed information and the assistance of an external provider.

5.3 Credit card details will be provided by the Buyer during the order process. The credit card will be charged at the time the order is confirmed by Virustopair.

5.4 If, for any reason whatsoever, the debiting of the amount due by the Purchaser proves impossible, the sale process will be automatically cancelled.

6. RIGHT OF WITHDRAWAL

6.1 The purchaser has the right to withdraw from the purchase contract – without any penalty or additional cost and without specifying the reason – within the term of 14 (fourteen) days starting from the day on which the purchaser or a third party designated by the purchaser, other than the carrier, acquired physical possession of the Product. If the right of withdrawal is exercised, the Buyer must, before the expiry of the withdrawal period, inform Virustopair of its decision to exercise its right to withdraw from the contract. To this end, the Purchaser may:

a) use the standard withdrawal form available in the Withdrawal and Returns section “Shop

or

b) submit any other explicit declaration of his decision to withdraw from the contract to be sent to:

Tecnogroup srl

Head Office: Via Mantovana, 81 – 37137 VERONA – ITALY

Warehouse: Via G. Galilei, 13/15 – 25020 FLERO (BS) – ITALY

Offices: Via G. Galilei, 11 – 25020 FLERO (BS) – ITALY

VAT and Fiscal Code 03429080983

E-mail: info@virustopair.it

6.2 Customers who have exercised their right of withdrawal must return the Product to Virustopair within 14 (fourteen) days from the date on which they informed Virustopair of their decision to withdraw from the contract to the following address:

Tecnogroup srl

Registered Office: Via Mantovana, 81 – 37137 VERONA – ITALY

Warehouse: Via G. Galilei, 13/15 – 25020 FLERO (BS) – ITALY

Offices: Via G. Galilei, 11 – 25020 FLERO (BS) – ITALY

VAT and Fiscal Code 03429080983

E-mail: info@virustopair.it

6.3 The costs for returning the Product shall be borne exclusively by the purchaser.

6.4 The purchaser shall be liable for any decrease in the value of the Product resulting from handling the Product other than what is necessary to establish the nature, characteristics and operation of the Product.

6.5 If the Buyer has already made one or more payments, these will be refunded by Virustopair within 14 (fourteen) days from the date Virustopair was informed of the Buyer’s decision to withdraw from the contract by the same means of payment used by the Buyer for the purchase. Virustopair reserves the right to withhold reimbursement until it has received the Product or until the purchaser has demonstrated that it has returned the Product, whichever is sooner.

7. LEGAL WARRANTY

7.1 The purchased Product is guaranteed against defects arising from the manufacturing process that may occur during a period of 24 months from the date of delivery of the Product. This date must be evidenced by the delivery document issued by Virustopair which states the name of the Seller, the date of delivery of the Product, and the identification details of the Product (description).

7.2 Conditions of validity of the warranty

The Purchaser shall forfeit his rights under this Warranty if he does not report the conformity defect within two months of its discovery.

In order for this Guarantee to be fully valid during the aforementioned period, it is necessary that

– the Product purchased is used for purposes unrelated to any entrepreneurial or professional activity carried out; if, on the other hand, it is used for purposes related to entrepreneurial or professional activity, the validity of the warranty as per law shall last for 12 months.

– all assembly and installation operations are carried out scrupulously following the instructions provided in any Instruction Documentation included with the Product

– all operations for the use of the purchased Product, as well as periodic maintenance, are carried out according to the prescriptions and indications reported in any Instruction Documentation inserted inside the Product

7.3 Commitment to remedy the defect

During the period of validity of this warranty, if a lack of conformity of the Product due to manufacturing defects is ascertained and acknowledged, Virustopair undertakes to remedy the defect by replacing the single defective component or the Product.

For any report of lack of conformity of the Product, the purchaser may send an email to the following email address: info@virustopair.it.

Any replacement of components or of the Product itself does not extend the duration of this guarantee, which shall continue, in any case, until the expiry of 24 months.

This warranty is limited exclusively to areas within the Italian territory. The purchaser shall forfeit this guarantee if he uses the Product in a foreign country.

7.4 Exclusion clauses

This guarantee does not cover Product defects arising from

– failure to comply with any Instruction Documentation included inside the Product

– misuse, negligence and carelessness in use

– incorrect installation

– or damage caused by circumstances and/or events caused by force majeure, which in any case cannot be traced back to manufacturing defects of the Product.

7.5 Limitation of liability

Virustopair accepts no liability for any damage that may, directly or indirectly, be caused to people, things or animals as a result of failure to comply with all the prescriptions indicated in any Instruction Documentation included inside the Product.

8. INSTALLATION AND USE

8.1 The purchaser is responsible for the correct installation and use of the Products purchased online. Always read and comply with the possible instruction documentation included inside the Product.

8.2 Virustopair accepts no liability for claims arising from (a) unintended use of the Product or handling of the Product, (b) use and installation with equipment for which the Product was not designed, or (c) incorrect installation. CAUTION: Use and/or installation not in accordance with the instructions provided may result in personal injury.

9. MAJOR FORCE

9.1 Virustopair shall not be held liable for non-fulfilment or delays in the execution of the order in the event that such non-fulfilment or delays are caused by force majeure or unforeseeable circumstances, such as, but not limited to, impediments such as work stoppages, adverse weather conditions (earthquake, flood, whirlwinds, etc.), labour unrest, strikes, suspension of transport, measures taken by the judicial authorities, etc.

10. APPLICABLE LAW

10.1 The General Terms and Conditions shall be governed by Italian law.

10.2 The court of the purchaser’s place of residence, if the purchaser is a consumer, shall be competent for any dispute relating to the General Terms and Conditions. In all other cases, the territorial jurisdiction shall be exclusively that of Brescia.

Updated on 09/11/2022